Top Message
Throughout the time that we have been living with Covid-19 it has become obvious that people have wildly different views as to what extent we should let the pandemic dictate our lives. We ask all our audiences to be respectful of differing views and to be considerate of those around you
The Coliseum prioritises audience safety and we will still continue to have additional safety measures in place for the foreseeable future.
Booking your tickets
Whilst tickets will be available on the door for all performances, we’d always recommend booking in advance if you can, to ensure you get the best seats.
You can book for all shows online at www.coliseum.org.uk.
Our Box Office is now fully re-open for phone and in person sales. Our opening hours are:
Monday – Friday 10am – 7.30pm (6pm on non-performance days)
Saturdays 10am – 7.30pm (4.30pm on non-performance days)
Our Box Office team can be contacted by calling 0161 624 2829 or emailing boxoffice@coliseum.org.uk
At the point of sale we’ll collect the lead booker’s contact details in line with our Privacy Policy. When booking, please ensure the details on your theatre account contain an up-to-date phone number and email address, as these details will be used to contact you if needed.
For all performances, if you require a wheelchair seat or have any access requirements, please book by emailing or calling our Box Office.
We will send you an email 48 hours before your visit to ensure you have all the information you need in advance.
During your visit
We have put additional measures for all performances to help keep you safe:
• We’ve added extra house seats in some areas of the theatre, so if audiences feel uncomfortable during their visit they can be moved to a quieter section of the auditorium.
• Hand sanitising stations have been fixed around the venue.
• We have put plastic screens in place where applicable to reduce contact. Where possible, doors will be left open to minimise contact.
• We have increased our cleaning regime and all front of house areas, including touch points, will be rigorously cleaned before, during and after each performance.
• Thanks to Oldham Council, we have a working ventilation system to ensure our Auditorium is as ventilated as possible.
Please do not attend the Coliseum if you are due to see a show here and you have Covid-19. We’ve updated our terms and conditions of sale so that if you cannot see a show here due to contracting Covid you can receive a refund.
Thank you for your support and understanding. We look forward to welcoming you back to the Coliseum.
FAQs
If you need to know anything that has not been covered in this section, or have any other queries relating to your booking, please email our Box Office at boxoffice@coliseum.org.uk.
I have Covid or Covid like symptoms – can I have a refund?
If you have a confirmed case of Covid or Covid like symptoms, please do not attend the Coliseum. With this in mind, we have updated our terms and conditions so that you can now return tickets up to 24 hours before a performance and receive a refund or exchange for these reasons. Within 24 hours of the performance you can exchange your tickets to credit.
If the show is cancelled will I get a refund?
Yes. If we are required to cancel any performances then all customers will be contacted and offered a full refund. In the first instance this will be done by email so please do check that the email address on your online account is correct and that we're marked as a safe sender so our emails don't go into your junk folder. If we don’t have an email address for you we’ll be in touch by phone or letter as soon as we can.
I’m struggling to book online – can you help?
If you are struggling to book online the best way to contact us is by calling 0161 624 2829 during our opening hours, which can be found above. Alternatively you can email boxoffice@coliseum.org.uk and someone will respond to you as quickly as possible during working hours.
Can I make a group booking?
You can book as many tickets as you like, but groups of more than 10 will need to book via Box Office (and in many cases you will receive a group booking discount).
Can I buy food or drink at the Coliseum?
Our bars and kiosks are operating as normal and a full range of concessionary snacks and drinks is available to purchase at the Coliseum.
How often will the theatre be cleaned?
Our Auditorium and Front of House areas, including regular touch points, and toilets will be thoroughly cleaned between each performance. We will have regular sanitisation points throughout the building including at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.
Can I use cash?
We are accepting both cash and card payments.
What if I have specific access needs?
Wheelchair spaces will still be available to book by calling or emailing Box Office.
If you require a carer/companion ticket, this can be booked by calling or emailing Box Office.
For any other access enquiries, please email boxoffice@coliseum.org.uk
Who can I speak to if I have any queries during my visit?
Our Duty Manager will be on hand to address any questions during your visit.
Are there likely to be changes to these safety measures or procedures?
We continue to monitor the latest guidance from the Government, Oldham Council and UK Theatre and will update this page when needed. For the most up-to-date information before your visit, please check the pre-show email you’ll be sent two days before the event.
The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you not to attend.
We have been ‘See It Safely’ approved
We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more here