The Government have announced that all legal Covid restrictions will end in England from 24 February. However, the Coliseum is prioritising audience safety and we will still continue to have additional safety measures in place for the foreseeable future.

For the majority of our performances we will not be operating social distancing and instead have written guidelines for how we plan to keep you safe and things you might want to consider on your visit to the Coliseum.

We understand that some people may be hesitant about returning to full-scale large events and so, wherever we can, we’ve added some special socially distanced performances to our programme.

Our Socially Distanced Performances are:

Everything else will be non-socially distanced and we will refer to socially distanced and non-socially distanced performances throughout the rest of this article.

 

Booking your tickets

Whilst tickets will be available on the door for all performances, we’d always recommend booking in advance if you can, to ensure you get the best seats.

You can book for all shows online at www.coliseum.org.uk.

Our Box Office is now fully re-open for phone and in person sales. Our opening hours are:

Monday – Friday 10am – 7.30pm (6pm on non-performance days)
Saturdays 10am – 7.30pm (4.30pm on non-performance days)

Our Box Office team can be contacted by calling 0161 624 2829 or emailing boxoffice@coliseum.org.uk

For socially distanced performances the maximum number of tickets you can purchase for your party is six. For non-socially distanced performances you can book any number of tickets you like, though the maximum number of tickets you can purchase online is 10. For larger bookings please contact our Box Office.

At the point of sale we’ll collect the lead booker’s contact details in line with our Privacy Policy. When booking, please ensure the details on your theatre account contain an up-to-date phone number and email address, as these details will be used to contact you if needed.

When booking online for socially distanced events you will see our seating plans look slightly different. For each performance we have around 150 seats available from our usual capacity of 525. These are spaced around our auditorium in various “bubble” sizes, ensuring at least 1m distance on all sides from other bubbles. When booking, you can only select seats from the appropriate sized bubble you require, i.e. if you only want two tickets, you will not be able to purchase tickets from a bubble of four tickets. If you cannot see the bubble size you require, up to a maximum of six tickets, please contact our Box Office by email or phone and, subject to availability, we may be able to help you.

For non-socially distanced performances our seating plans look the same as they did pre-pandemic.

For all performances, if you require a wheelchair seat or have any access requirements, please book by emailing or calling our Box Office.

We will send you an email 48 hours before your visit to ensure you have all the information you need in advance.

 

During your visit

For non-socially distanced performances

We recommend booking tickets in advance, though tickets can be purchased on the door. You will be able to select from three options in having your tickets delivered to you – postage, print at home, and collection at Box Office. Print at Home is the safest method of delivery so we’d recommend you use this if at all possible and you can either print these or show them on your phone. Remember to bring your tickets with you to ensure swift entry to the venue. If you lose your Print at Home ticket prior to the performance, you can find this on the “E-Tickets” tab of your account.

Whilst we will be operating with a full capacity, we have put in place additional measures for all performances to help keep you safe:

• We encourage you to wear a face covering at all times during your visit, unless you’re eating or drinking. If you are unable to wear a mask due to a medical condition, the Coliseum supports the Sunflower Lanyard Scheme.

• We’ve added extra house seats in some areas of the theatre, so if audiences feel uncomfortable during their visit they can be moved to a quieter section of the auditorium.

• Hand sanitising stations have been fixed around the venue.

• We have put plastic screens in place where applicable to reduce contact, and have special anti-bacterial stickers for touch points (eg. Door handles). Where possible, doors will be left open to minimise contact.

• We have increased our cleaning regime and all front of house areas, including touch points, will be rigorously cleaned before, during and after each performance.

• Thanks to Oldham Council, we have a working ventilation system, to ensure our Auditorium is as ventilated as possible.

• We ask you to maintain social distancing as far as possible in our Front of House areas such as bars, the foyer and toilets.

 

For socially distanced performances

We recommend booking tickets in advance, though tickets can be purchased on the door. You will be able to select from three options in having your tickets delivered to you – postage, print at home, and collection at Box Office. Print at Home is the safest method of delivery so we’d recommend you use this if at all possible and you can either print these or show them on your phone. Remember to bring your tickets with you to ensure swift entry to the venue. If you lose your Print at Home ticket prior to the performance, you can find this on the “E-Tickets” tab of your account.

On arrival you’ll be greeted by a member of our Front of House team who will explain our new procedures to you from a safe distance. Audience members must abide by instructions given by our staff to ensure the safety of everyone in the building.

Whilst in the building please ensure you maintain social distancing from people outside your party at all times.

We have reduced the capacity in the main auditorium, keeping at least 1m between your party and others at all times.

For socially distanced performances, face coverings are mandatory at all times whilst in the Coliseum, including inside the auditorium during the performance. Our staff and volunteers will also be wearing face coverings. The Coliseum supports those who are unable to wear a face covering due to a mental, physical or hidden disability, and are supporters of the Sunflower Lanyard Scheme.

Our already-high cleaning standards have been enhanced and the theatre will be cleaned throughout the day and between every show. Front of House areas, including touch points, will be cleaned before, during and after every show.

Hand sanitiser stations are located at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.

Toilets are available but some facilities may be limited to aid social distancing.

 

How you can help us

There are two main ways you can help us to ensure your visit to the Coliseum is as safe and enjoyable as possible. The first is to be kind and show respect to other audience members and the second is to not attend the Coliseum if you believe you are, or could be, infected with Covid-19.

Throughout the two years that we have been living with Covid-19 in this country, it has become obvious that people have wildly different views as to what extent we should let the pandemic dictate our lives. All we can do as the Coliseum, as we have done all along, is to ensure we’re keeping our audiences as safe as possible whilst operating within current Government guidelines. We understand that some of you cannot wait to get back to the theatre, and that some of you are hesitant to return to some level of normality. We ask all our audiences to be respectful of differing views and to be considerate of those around you: wear a mask if you’re able, please try and avoid unnecessary contact with those outside your party if possible, please make use of our sanitising stations, and please follow the guidance of our staff, for whom the safety of our audiences is of the upmost importance.

And please, please do not attend the Coliseum and contact us as soon as possible via boxoffice@coliseum.org.uk or 0161 624 2829 if you are due to see a show here and you have COVID or are experiencing COVID-like symptoms.

With this in mind we’ve updated our terms and conditions of sale so that if you cannot see a show here due to contracting Covid, you can receive a refund.

 

The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you consider one of our socially distanced performances, or do not attend.

We hope these new safety measures ensure you have confidence in visiting us.

These are unprecedented times for everyone, and whilst every effort is being taken to protect the safety of our audiences and staff, we advise everyone to inform themselves of the risks, conditions and personal responsibilities before their visit.

Thank you for your support and understanding. We look forward to welcoming you back to the Coliseum.

FAQs

If you need to know anything that has not been covered in this section, or have any other queries relating to your booking, please email our Box Office at boxoffice@coliseum.org.uk.

Is there a reduced capacity?

For some shows. Details of which of our events are operating with social distancing, and which aren’t, can be found above and are also clearly marked online when booking.

For all shows, wheelchair spaces are available to book by emailing or phoning Box Office on 0161 624 2829 or boxoffice@coliseum.org.uk.

Will you keep my details for Test and Trace?

As the Government’s Test and Trace scheme is winding down, we will no longer be asking customers to check in using the NHS Covid 19 app or sharing customer details with Test and Trace.

Will I have to queue when I arrive?

For socially distanced events, although the audience numbers will be small, there may still be a need to queue, socially distanced, as we greet each party. We may manage queues at other events to control busier areas of the Coliseum. 

Can I buy tickets at Box Office / on the day of the event?

Yes, although we’d recommend booking in advance to ensure you get the best seats. You will receive an email two days before your visit to give you more information about your booking and up-to-date information on what you can expect when you visit.

Our Box Office is now fully re-open. Our opening hours for in person and over the phone sales are:

Monday – Friday 10am – 7.30pm (6pm on non-performance days)
Saturdays 10am – 7.30pm (4.30pm on non-performance days)

I have Covid or Covid like symptoms – can I have a refund?

If you have a confirmed case of Covid or Covid like symptoms, please do not attend the Coliseum. With this in mind, we have updated our terms and conditions so that you can now return tickets up to 24 hours before a performance and receive a refund or exchange for these reasons. Within 24 hours of the performance you can exchange your tickets to credit.

If the show is cancelled will I get a refund?

Yes. If we are required to cancel any performances then all customers will be contacted and offered a full refund. In the first instance this will be done by email so please do check that the email address on your online account is correct and that we're marked as a safe sender so our emails don't go into your junk folder. If we don’t have an email address for you we’ll be in touch by phone or letter as soon as we can. 

I’m struggling to book online – can you help?

If you are struggling to book online the best way to contact us is by calling 0161 624 2829 during our opening hours, which can be found above. Alternatively you can email boxoffice@coliseum.org.uk and someone will respond to you as quickly as possible during working hours. 

Can I make a group booking?

For socially distanced events the maximum group size you can book for is six. For non-socially distanced events you can book as many tickets as you like, but groups of more than 10 will need to booked via our Box Office (and in many cases you will receive a group booking discount).

Will there be social distancing measures in the foyers?

As much as possible. For socially distanced events we ask all audience members to adhere to the instructions given by our staff and follow the notices in place around the Coliseum. We will be asking all audience members to maintain social distancing from other households whilst here. For non-socially distanced events we may be a little busier, and we’d ask you to be kind to and considerate of others around you.

Can I buy food or drink at the Coliseum?

Our bars are now operating as normal and a full range of concessionary snacks and drinks is available to purchase at the Coliseum.

 

Do I have to wear a mask?

While masks are no longer required, we encourage you to wear a face covering at all times during your visit, unless you’re eating or drinking.  If you are unable to wear a face covering due to a mental, physical or hidden disability, the Coliseum supports the Sunflower Lanyard Scheme.

 

How often will the theatre be cleaned?

Our Auditorium and Front of House areas, including regular touch points, and toilets will be thoroughly cleaned between each performance. We will have regular sanitisation points throughout the building including at the entrance, throughout the foyer, bar and toilets. All toilets have been stocked with anti-bacterial hand soap with hand-washing guidelines displayed.

Can I use cash?

We are accepting both cash and card payments.

What if I have specific access needs?

Wheelchair spaces will still be available to book by calling or emailing Box Office.

If you require a carer/companion ticket, this can be booked by calling or emailing Box Office.

You will not be required to wear a face covering if you have a mental, physical or hidden disability.

For any other access enquiries, please email boxoffice@coliseum.org.uk

Who can I speak to if I have any queries during my visit?

Our Duty Manager will be on hand to address any questions during your visit.

Will you be checking my temperature?

You will not be required to have your temperature taken when visiting the Coliseum.

Are you requiring a “Covid passport” or similar from audiences?

The Government is no longer requiring Covid passports or similar for venues and you will not need to provide this to attend the Coliseum.

Are there likely to be changes to these safety measures or procedures?

We continue to monitor the latest guidance from the Government, Oldham Council and UK Theatre and will update this page when needed. For the most up-to-date information before your visit, please check the pre-show email you’ll be sent two days before the event. Any changes that are made will ensure that your safety remains our number one priority.

The Coliseum’s absolute priority is the safety of our audience members and staff. We will do everything in our power to ensure a safe visit but if you’re a person who considers themselves to be clinically extremely vulnerable, we advise you not to attend.

See It Safely Logo

 

We have been ‘See It Safely’ approved

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. You can find out more here 

 

Last updated 23 February 2022

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